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The promise is simple: every factual claim in an article points at a passage in a page in your project, and the passage says what the claim says. It is checked by the product, not asked of the writer. A claim that cannot be matched to a passage is marked as uncited, and a draft where too much cannot be matched stops before it reaches you. That is why a run sometimes stops, and why the sources matter more than the prompt.

How a claim is checked

While the article is written, each sentence that states a fact is tied to a passage in one of the project's sources. The passage is quoted word for word from the page as it was read; a paraphrase does not count. The check runs again on the whole draft before it is finished. The article page shows the result: click any cited sentence to see "Source for this claim" and the passage itself, and open "Sources and status" for every source and how many passages were cited from it.

Uncited claims

A claim with no passage behind it shows as uncited, with "No passage in your sources supports this claim yet." You have three choices: add a page that supports it to the project and fix the section; edit the sentence so it says only what the sources say; or approve anyway, if it is the brand's own view and you are sure of it. The project's "How strict to be about sources" setting decides how much of this the writer may leave to you: strict for regulated material, standard for most published work, relaxed for opinion pieces where some claims are the brand's own view.

When a run stops

The run page and the article list say what happened, in plain words. The cases:

"This article needs a second look." The quality check could not get the draft right after two rewrites. Nothing is lost: you can resume it, which picks up from the last checkpoint and uses 50 credits, with the credits from the stopped run given back first.
"This article stopped before it was finished." Something went wrong on our side. Nothing was charged. Try again from Home; we have been told.
"Paused — it will pick up again by itself when it can." The writing service was not available. The run carries on when it is back, or you can resume it yourself.
"This one didn't work out — the sources may not support the idea." The claims check found that the sources could not carry the article. Add sources that do, or choose a topic they cover.
"The content filter stopped the answer." The subject or wording was refused. Try a different angle; nothing was charged.
"Waiting for you": the run is at its plan checkpoint, not stopped. Open it and press Go ahead.

If you stop a run yourself, the 50 credits are not returned. The page says so before you confirm.

Why this is worth the trouble

An article that cites a page you chose can be checked by a reader, a client or a regulator. An article that cannot is a liability with your name on it. The product is slower and fussier than a chat box because of this check, and it is the reason to use it.

If it goes wrong

A run keeps stopping on the same project: the sources are thin or off the subject. Open the project and add pages that cover what you asked for.
The same claim keeps coming out uncited: no page in the project says it. Add one that does, or let the sentence go.